Part B - About the complainant (if different to above)
Fill in this section if you are complaining on behalf of someone else
Fill in this section if someone is assisting you with the complaint – for example a family member,
your nominee or representative
Part C - Your Complaint
Provide some details to help us understand your concerns. You can include what happened, where it happened and who was involved or the decision made by the Agency that you are unhappy about.
Part D – Who is your complaint about?
Name of the person, or service about whom you are complaining (the respondent or the Agency person who made the decision)
Part E – Further information
Please attach copies of any documents that may help us investigate your complaint (for example letters, references, emails).