FAQ’s

How can I access your services?

To access our services, please contact us via our website or call our office. We will arrange an initial consultation to assess your needs and create a personalised care plan.

Are your services available 24/7?

Yes, many of our services are available 24/7, while others may have specific hours. Please inquire about availability when you contact us.

What if I don’t have SIL funding?

If you don’t have SIL (Supported Independent Living) funding, we can help you explore other services and resources. Contact us to discuss your options.

How do I know if I have SIL funding?


Check your NDIS plan or speak with your support coordinator to see if SIL is included. We can also assist in reviewing your plan if needed.

Who can I talk to about SIL?

You can talk to your NDIS planner, support coordinator, or a representative from CA Care Services for more information about SIL.

How do I fill out the forms?


We offer assistance with filling out forms related to SIL and other services. Contact us, and we’ll guide you through the process.

Who can help me with the forms?

Our support team is available to help with forms. You can also reach out to your NDIS support coordinator for additional assistance.

Where are you located?

Our main office is in Tumbi Umbi on the Central Coast. We provide services across the entire Central Coast region.

How is rent paid?

Rent is usually paid through a combination of personal funds and, if applicable, NDIS funding. We can provide guidance on managing rent payments based on your situation.

Can my family visit?

Yes, family members are welcome to visit. We encourage maintaining connections with loved ones as part of a supportive living environment.

Can I have a pet?

Pet policies vary depending on housing arrangements. Contact us to discuss pet options and guidelines.

Can I have friends visit?

Yes, friends are welcome to visit. We ask that you coordinate visits to ensure a smooth experience for everyone.

Can I be involved in the care plan for my loved one?

Absolutely. We encourage family members and caregivers to be actively involved in developing and reviewing the care plan. Your insights are vital for providing the best support.

What types of disability services do you offer?

We offer a range of services, including:

• Personal care assistance (e.g., bathing, dressing, grooming)
• Mobility support (e.g., transfers, use of mobility aids)
• Home modifications (e.g., wheelchair ramps, grab bars)
• Assistive technology and equipment
• In-house respite and respite at CA Care properties
• Case management and advocacy
• Support for activities of daily living (ADLs)

For more information, view our Our Services.

How do I provide feedback or file a complaint?

We value your feedback and are committed to improvement. You can provide feedback or file a complaint by contacting us through our website or by phone. We take all concerns seriously and will address them promptly.